Problem resolved ... maybe?
May. 23rd, 2015 10:24 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
ladybug_archiveI finally decided to talk to Amazon to see what they'd say. Apparently they can't replace items from that seller because the seller's inventory changes all the time, even though the stuff is fulfilled by Amazon itself. I don't get that at all, but I don't get how the fulfillment by Amazon works anyway, so whatever.
The person offered to refund, and said I could keep the item as a one-time exception since I was uncertain about sending it back since I'd wanted it so badly. I accepted that, but I wonder both if the person really has the authority to grant that and if it's really right for me to accept. I feel bad for the third party seller involved, because it isn't their fault that Amazon screwed up in the packing or that the manufacturer screwed up in the making. But then again, I'd be getting a refund either way, since I didn't trust them to ship another one and they apparently can't when bought from that seller anyway. And if I sent her back, I don't like the thought of them probably selling her to someone else who also might not like the marks and the open box.
So I requested a transcript of the chat in case there are any problems and now I guess I'll wait and see if the refund can really be granted if I don't send the product back. I wonder if I should wait to get her out of the box until I see whether it will really work this way.
The person offered to refund, and said I could keep the item as a one-time exception since I was uncertain about sending it back since I'd wanted it so badly. I accepted that, but I wonder both if the person really has the authority to grant that and if it's really right for me to accept. I feel bad for the third party seller involved, because it isn't their fault that Amazon screwed up in the packing or that the manufacturer screwed up in the making. But then again, I'd be getting a refund either way, since I didn't trust them to ship another one and they apparently can't when bought from that seller anyway. And if I sent her back, I don't like the thought of them probably selling her to someone else who also might not like the marks and the open box.
So I requested a transcript of the chat in case there are any problems and now I guess I'll wait and see if the refund can really be granted if I don't send the product back. I wonder if I should wait to get her out of the box until I see whether it will really work this way.
